Technical Help for iOS Users

Overview

If something isn’t working right in the iOS app, this guide covers quick troubleshooting steps, how to report a bug, and where to check for known technical issues.

What to Know

• The first thing to check when experiencing an app issue is whether you’re using the latest version.
• If the issue persists, you can report it by contacting us. Be sure to include the following details:
  • Your device maker and model
  • Your Noom app version and iOS version
  • The steps leading up to the issue
  • Any error messages you received

What to Do

1. Basic iOS Troubleshooting

Start here if the app is crashing, not syncing, or showing outdated data:

1. Force close the Noom app (swipe up and swipe the app away).
2. Check the App Store and update Noom to the latest version. If there’s no Update button, then you’re already on the latest version.
3. If the Noom app icon is missing, use the App Library to drag it back to your Home screen.

2. Report a Bug

If you’re experiencing a bug, you can report it by getting in touch.

To submit a bug report:

1. Scroll to the bottom of any FAQ and tap No under “Was this useful?”
2. Select Report a product issue from the dropdown.
3. Choose the appropriate category in the More details menu.
4. Tap Next and complete all required fields.
5. Tap Submit.

⚠️ Note: To help us resolve the issue faster, please include:

• Your device maker and model
• Your Noom app and iOS version
• The steps leading up to the issue
• Any error messages you saw

Need to Know More?

Q: How do I find my Noom app version on iOS?
A: 

1. Open the Noom app.
2. Tap your profile picture in the top left corner.
3. Tap Settings.
4. Scroll to the Account section.
5. Your app version is listed under Version Number.

Q: How do I find my device’s operating system version on iOS?
A: 

1. Open your device’s Settings app.
2. Tap General.
3. Tap About.
4. Your OS version will be listed under iOS Version.

Q: My food search isn’t loading. What should I do?
A: Give the app time to fully download the food database (up to 30 minutes over Wi‑Fi). Make sure your device has enough storage, force-close the app, restart, and try again. If the issue continues after 24 hours, contact our Support Team.