Overview
Most Noom Med prescriptions are shipped within 3-7 business days. If something goes wrong during shipping, please reach out to your Care Team in the Noom app.
What to Know
- Shipping timelines are the same across all Noom Med programs, including Metformin, GLP-1 medications, and HRT.
- You can track the status of your order in-app using the tracking feature located in the Prescriptions section of your Noom app.
- For any questions not covered here, reach out to your Care Team through the Noom app.
What to Do
To track your shipment:
- Open the Noom app.
- Select “Your prescription” on the homescreen of your app
If your order hasn’t arrived:
- Wait the full 3-7 business days after your order is placed.
- If it still hasn’t shipped, contact your Care Team through the Noom app.
If your order is damaged or unusable:
- Message your Care Team in-app for support and next steps.
If part of your order is missing:
- For GLP-1 programs: check your shipment carefully. Some items (like medication vials) may be packed inside insulated sleeves or envelopes that look like ice packs.
- Message your Care Team in-app for support.
If you need to update your shipping address:
- Contact your Care Team through the Noom app.
- Address changes cannot be applied to an order that’s already been placed but will take effect for your next refill or shipment.
Need to Know More?
Q: Can I change my address after an order is placed?
A: No. Once an order is processed, the shipping address cannot be updated. Any changes will apply starting with your next refill.
Q: Need to reach your Care Team?
A: Care Coordinators handle non-medical support:
- Medication delivery or order issues
- Shipping address updates
For the fastest help, message them directly in the Noom app by tapping the chat bubble in the top right corner. They’re available 7 days a week, 8 AM–12 AM ET, and aim to respond within 24 hours.
