Overview
In the Telehealth for Branded Meds program, medications are not included in your subscription, and Noom does not supply the medication directly. Prescriptions are sent to your preferred pharmacy, where you’ll use your insurance just as you would for medications from your primary care doctor.
What to Know
- This article applies to the Telehealth for Branded Meds program only.
- Prescription costs depend on your insurance coverage and pharmacy.
- Your Care Team can help with prior authorizations and manufacturer coupons but cannot guarantee coverage or final cost.
- Refills are managed through regular check-ins and clinician review.
What to Do
To confirm prescription costs:
- Your Care Team will help with prior authorizations and coupon options.
- Coverage decisions are made by your insurance company and shared with us as preliminary.
- Always confirm with your pharmacy before paying.
- If cost is an issue, let us know—we can connect you with your clinician to discuss alternatives.
If you’re asked again for insurance information:
- We may request updated prescription insurance details if anything was missing in your intake or has changed.
- Providing complete, up-to-date info helps us process coverage checks smoothly.
To get refills:
- Near your refill time, you’ll get a check-in with questions about your medication.
- Your clinician will review your responses and determine next steps, which may include follow-up communication.
- If you need a refill sooner than your check-in, message your Care Team right away.
Need to Know More?
Q: Why do I need to double-check with my pharmacy?
A: Insurance coverage updates we receive are preliminary. The pharmacy’s confirmation is always the final word before payment.
