Overview
Some Noom Shop items are sold as subscriptions with recurring deliveries. Shipping times and packaging may vary depending on the vendor. Here’s what to know about managing your subscription and tracking your orders.
What to Know
- Subscriptions renew automatically unless canceled.
- You’ll be charged for each delivery unless you pay in advance.
- Orders are processed within 1–3 business days.
- Standard shipping takes 5–10 business days after fulfillment.
- Items may ship separately if fulfilled by different vendors—you won’t be charged extra for split shipments.
- Shipping costs are calculated at checkout based on weight, method, and destination.
What to Do
To cancel or update a subscription:
- Open the confirmation email you received when you placed your order.
- Click the link to view your order.
- Follow the instructions to manage or cancel your subscription.
To track an order:
- You can view your order status anytime at shopnoom.com.
- Once your order ships, our team can also provide you with a tracking number and link.
To check delivery estimates before ordering:
- Review the shipping information listed on each product page.
Need to Know More?
Q: How can I request a return or refund?
A: Use the orange chat bubble in the bottom-right corner of this page to contact our Support Team.
Q: Why did I receive multiple shipments?
A: Items may come from different vendors, so they ship separately. There’s no extra charge for split shipments.
Q: What if I entered the wrong shipping address?
A: Contact the Support Team right away using the orange chat bubble so they can help.
