Overview
Your coaching setup depends on which Noom program you’re in, and coaching is only available with a paid subscription. Each type of Noom Coach supports your journey differently—here’s how to know who to ask and what to expect.
What to Know
Noom offers different types of coaching, from AI support to human Coaches. Each one is designed to help with different kinds of questions.
When you join Noom, you’re matched with a team of Coaches who are here to:
- Encourage you throughout your journey
- Share helpful tips and tricks for navigating the program
- Answer your questions, whenever you want to reach out
You’re in control. Connect with our team of Noom Coaches as often or as little as you’d like, whether you’re looking for support, celebrating a win, or just checking in.
What to Ask
Welli
Ask Welli (our AI chat) about:
- General health or nutrition questions
- Recipes or food swaps
- Habits and behavior change
- Program how-tos (e.g. logging food, device syncing, color categories, calorie budget adjustments)
Avoid asking Welli about:
- Medical or clinical advice
- Subscription or account issues
- Personalized questions based on age, weight, or goals
Noom Coaches
Ask our team of Noom Coaches (in-app support team) about:
- Quick tips and tools
- Light encouragement, affirmation, or validation
- Basic troubleshooting
⚠️ Note: Access to the team of Noom Coaches is through an escalation from Welli.
The team of Noom Coaches doesn’t:
- Reach out first—they’re here if you need them
- Set goals or check in regularly
- Offer open-ended coaching conversations
1:1 Coach
Ask your 1:1 Coach (if included in your plan) about:
- Understanding your eating and exercise habits
- Setting and tracking personal goals
- Staying motivated
- Processing challenges and successes
- Applying daily lessons to your own life
1:1 Coaches can’t:
- Offer clinical or medical advice
- Act as licensed nutrition or mental health professionals
- Adjust your calorie budget
- Help with billing or account support
Community Coach
Ask your Community Coach (within Noom Communities) about:
- Helpful tips and inspiration
- Resources or content related to your group’s theme
- Sparking conversations in your community
Community Coaches don’t:
- Set personal goals
- Provide daily or weekly 1:1 check-ins
Need to Know More?
Q: What if I don’t have a 1:1 Coach?
A: Not all programs include a 1:1 Coach. If your plan doesn’t, you’ll still have access to support through Welli. In some cases, your question may be escalated to our team of Noom Coaches within the same channel.
Q: How often will Coaches reach out to me?
A: If you have access to a 1:1 Coach, you can expect to hear from them once a week — but you’re always welcome to reach out as often as you’d like!
Q: What types of questions should I ask my Community Coaches?
A: Noom Communities are led and moderated by Community Coaches, who create engaging content, share resources, encourage conversation, and help make your experience more enjoyable. You can learn more about Using Noom Community.
